常见问题 FAQ

没有解答到您的问题?请直接在微信公众平台留言联系小编,我们很乐意为您服务。

Didn’t answer your question? Please leave a message on our WeChat account to contact us. We are happy to serve you!

产品相关 About the product

巧克力应该如何储存?How should the chocolate be stored?

家用冰箱冷藏,即可轻松留住美味(注意不是冷冻哦)。

Household refrigerators can easily retain the delicious food. (No need to put it in the freezer!)

巧克力来自哪里? Where does Pierre Ledent chocolate come from?

Pierre Ledent 巧克力全部由比利时工厂加工生产。

The chocolates are all processed and produced in our Belgian factories.

巧克力过敏源?Chocolate allergens?

产品中可能含有微量的坚果、牛奶和大豆,具体请参考商品成分表。

The products may contain trace amounts of nuts, milk and soybeans. Please refer to the ingredient list for details.

在线订购 Online ordering

如何购买?How to purchase?

关注“Pierre Ledent皮埃尔莱登”微信公众号,进入“官方微店”,即可轻松购买。

You can scan our“官方微店” QR code on the footer to purchase.

一定要注册账户才能购买吗?Do you have to register an account to buy?

不一定哦。但登录账户有助于您进行评论反馈,也方便对订单进行追踪查询。

Not necessarily. However, login account helps you to make comments and feedback, and it is also convenient to track and query orders.

信息有误,如何修改订单?Can I modify an online order?

商品未发货前,您可以登录个人中心,选择订单——修改,进行修改。

Before the products are delivered, you can log in to the personal center and select 订单修改 to modify.

有哪些在线支付方式?What are the online payment methods?

目前我们支持微信账户支付。

We only support WeChat pay.

送货上门 How are your products shipped?

配送区域? Delivery region

由于巧克力存储条件有限,目前我们仅支持配送上海地区。

Due to the limited storage conditions of chocolate, we only support delivery in Shanghai.

多久到货? How long will it take to arrive?

将为您快马加鞭进行配送,当天下午四点前下单,上海市内隔日即可送达。

 If you placed your order before 4:00 pm, then we can deliver it in Shanghai every other day.

是否包邮? Free shipment?

顺丰包邮。

 Yes, free shipping by Shunfeng.

货物损坏?Products damaged?

巧克力属于易碎、易变形商品,请确保当面收货并拆包检查。

如有异常,可直接拒收,并及时联系客服,我们将为您补发完好的产品。

一旦签收,将不再提供退换货服务。

Chocolate is fragile and easy to deform. Please make sure to receive the goods face to face and unpack for inspection.

If there is any abnormality, you can reject it directly, and contact customer service in time. We will reissue another product for you.

Once signed in, no return service will be provided.

企业订购 Large order

企业订购

如贵司需要大量订购,请联系店铺在线客服,或前往微信后台留言。

If you need a large number of orders, please contact the store’s online customer service or message us on our WeChat account.

合作资讯 Cooperation

社交媒体 Social media

欢迎关注Pierre Ledent微信微博公众账号了解更多最新资讯。

Please follow us on WeChat & Weibo through the QR code on the footer. 

企业采购 Large order

如贵司需要大量订购,请联系店铺在线客服,或前往微信后台留言。

If you need a large number of orders, please contact the store’s online customer service or message us on our WeChat account.

合作 Cooperation

请联系店铺在线客服,或前往微信后台留言。

Please contact the store’s online customer service or message us on our WeChat account.

客服 Customer service

请联系店铺在线客服,或前往微信后台留言。

 Please contact the store’s online customer service or message us on our WeChat account.

 

有任何其他问题吗?

Other questions?

欢迎提交问题 Please submit your questions.